Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur hellotoys.net cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Given the popularity and/or supply constraints of some of our products,hellotoys.net may have to limit the number of products available for purchase. hellotoys.net reserves the right to change quantities available for purchase at any time, even after you place an order.
Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.
Shipping ("ships in") times displayed on hellotoys.net refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond hellotoys.net control once it leaves our facilities, hellotoys.net cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.
There may be occasions when hellotoys.net confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, hellotoys.net will contact customers and offer to cancel the order and refund purchase prices in full.
We try to make the delivery process as simple as possible and we are able to send your order either to you home or to your work place. We can ship to PO Boxes via all shipping methods, except for Expedited Shipping because signatures are required upon delivery. Express shipments of this type can only be delivered to physical addresses.
Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas and the Chinese Lunar New Year, please allow extra delivery time. During those special occasions we will provide notices to reflect possible delays.
hellotoys.net ships packages from south korea, and operates a return address in south korea.
Customers are responsible for providing complete and accurate shipping addresses. hellotoys.net cannot make changes to your shipping address once a package has been shipped, and hellotoys.net is not liable for packages lost due to incomplete or inaccurate addresses.
All orders reported as "delivered" by shipping companies are considered delivered. hellotoys.net cannot be made liable of non-delivery in this case.
If when you receive your product(s), you are not completely satisfied you may return the items to us, within 45 days for refund. Returns will take approximately 5 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, credit card company, etc). Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer.
You must first contact us and be in receipt of a return merchandise authorisation (RMA) number before sending any item back. Any product returned without a RMA number will not be refunded.
If products are altered or modified in any way then the warranty and money back guarantee become void immediately.
The money back guarantee does not cover volume/wholesale and customized orders.
We strongly recommend that you use a standard postal service to return the item to avoid customs fees. hellotoys.net will not be held responsible for items lost or damaged in transit.
Shipping back to hellotoys.net is paid for by the customer. We are in general unable to refund you postal fees.
Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer's own expense.